Shipping Information
Ottawa Valley Gift Baskets ships only within Canada. All orders are shipped (originate) from our production facility in Almonte, Ontario. Delivery times shown above are for ground shipments only and represent approximate shipping times. Delivery service by FedEx Ground to major city centers will be quicker (on average) than service to outlying and rural areas. Federal Express cannot deliver to post office boxes and it is always preferable for an occupant at the delivery address to be home to accept and sign for delivery - for this reason, Ottawa Valley Gift Baskets strongly encourages using a business/work location as the address for delivery of gift baskets/items.
Gift baskets shipped to remote locations within Canada may be brokered to regional couriers by Federal Express for final delivery. To maintain the most affordable shipping rates for our customers, Ottawa Valley Gift Baskets may also ship gift packages direct from our production facility to remote areas using Canada Post's XPRESSPOST or Expedited Parcel delivery service. Customers can rest assured knowing that the method chosen to ship their gift basket(s) will be cost and time sensitive and will also provide direct delivery confirmation notice to the sender.
Please note that additional shipping surcharges are applicable on gift basket orders delivered to remote locations in Canada serviced by the following postal codes: A0P-A0Z, A2V, G0G, G4T, R0B, X0A-X9Z, and Y0A-Y9Z. If delivery address is located in any area serviced by the aforementioned postal codes, please e-mail Ottawa Valley Gift Baskets at sales@ottawavalleygiftbaskets.ca to place your order so that the appropriate shipping costs can be calculated on your order. Ottawa Valley Gift Baskets will not be held responsible for delays in processing gift basket orders when/if customer order is placed without first determining additional shipping surcharges with our production office. If any problem is discovered with a gift basket order, Ottawa Valley Gift Baskets will contact the customer by e-mail or telephone and will work with the customer to remedy the outstanding issue.
Orders are processed as received by Ottawa Valley Gift Baskets. We aim to ship all orders on next business day and within 24 hours of order placement - unless otherwise requested by purchaser or when/if a specialized inventory item is ordered. During the busy Holiday seasons, Ottawa Valley Gift Baskets strives to ship orders within 24 to 72 hours of receipt. Please allow more lead-time for large single and multiple destination orders. Gift baskets will be delivered on business days only. Ottawa Valley Gift Baskets offers special arrangements for local weekend and Holiday deliveries upon request - to make a special local delivery request, simply select the LOCAL Special - Weekend Delivery option for shipping at check-out in your on-line shopping session and note any special instructions in the Comments box.
Multiple items delivered to the same destination and contained within a single (shopping cart) gift order will be shipped as a bulk order. This calculation will be displayed on-line during the secure check-out session and the buyer will know exactly how much the shipping charge is for the entire order. This is a rather affordable way to add an extra piece of cheese or a box of chocolates to any gift basket order!
To maintain product freshness and to ensure quality of gift items shipped during the warmer Summer months, items to be delivered outside Ontario/Quebec will be shipped via FedEx 2-Day Service. Shipping rates are updated and revised seasonally - rates posted for shipping gift items outside Ontario/Quebec during Summer months may be higher than the rates charged during the cooler seasons.
Refunds will not be issued/processed where in any order an incorrect or incomplete shipping address has been provided to Ottawa Valley Gift Baskets. When a gift basket is returned to Ottawa Valley Gift Baskets, the sender will be contacted immediately and asked to provide an alternate shipping address for their intended recipient. Any additional shipping fees assessed by the courier(s) to deliver the gift basket to the alternate address will be charged to the sender. Ottawa Valley Gift Baskets will also assess a 15% fee for additional administration and handling.
